Last updated: 8 October 2026
Welcome to STUMPAGE.
These Terms & Conditions govern your use of the STUMPAGE website at stumpage.in and your purchase of products from us. By using our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About STUMPAGE
STUMPAGE is a direct-to-consumer brand offering wooden essentials for everyday living through stumpage.in.
These Terms apply to purchases made directly through the STUMPAGE website.
Our Privacy Policy explains how we collect and use personal data and forms a separate part of our website policies.
2. Using Our Website
You agree to use the STUMPAGE website lawfully and responsibly.
You must not:
- use the website for fraudulent or unlawful purposes;
- attempt to interfere with its operation or security;
- misuse our ordering, payment, return or refund processes;
- provide information that you know to be false or materially misleading; or
- use our content, branding or website materials without appropriate permission.
We may restrict or suspend access where reasonably necessary to protect the website, our customers or our business from fraud, abuse or unlawful activity.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, prices and other information displayed on the website are accurate and current.
However, our products are made from natural wood. Individual pieces may naturally vary in:
- grain pattern;
- colour and tone;
- knots and other natural markings;
- texture; and
- other characteristics of natural wood.
These natural variations are part of the character of the material and are not, by themselves, manufacturing defects.
Product photographs may also appear slightly different depending on lighting, photography conditions and the device or screen on which they are viewed.
Nothing in this section limits your rights where a product has a genuine defect, is materially different from its description, or otherwise fails to conform to applicable consumer law.
4. Prices and Taxes
All product prices displayed on the STUMPAGE website are the prices applicable at the time you place your order, subject to any obvious pricing or technical error.
Applicable taxes and mandatory charges will be presented as required before you complete your purchase.
Shipping or other applicable charges, where separately payable, will be shown during the ordering process.
STUMPAGE may change product prices, offers or promotions before an order is placed. Such changes will not ordinarily affect an order that has already been accepted and paid for, except where an obvious pricing or technical error has occurred.
5. Pricing and Listing Errors
We make reasonable efforts to maintain accurate product and pricing information.
If a product is displayed with an obvious pricing or listing error caused by a technical, clerical or other error, STUMPAGE may cancel the affected order.
If payment has already been received for an order cancelled for this reason, the amount paid for the affected order will be refunded.
We will not use this provision to arbitrarily change the agreed price of a correctly listed and accepted order.
6. Placing an Order
When you place an order on STUMPAGE, you are submitting a request to purchase the selected products.
An order is subject to successful payment, product availability, accurate order information and STUMPAGE’s ability to fulfil the order.
We may decline or cancel an order in reasonable circumstances, including where:
- payment has not been successfully completed;
- the product is unavailable;
- there is an obvious pricing or listing error;
- essential customer or delivery information is materially incorrect;
- the transaction appears fraudulent or abusive; or
- fulfilment cannot reasonably be completed.
If STUMPAGE cancels a paid order for a reason attributable to STUMPAGE, the applicable amount paid will be refunded.
7. Payment
STUMPAGE currently accepts prepaid online payments only.
Cash on Delivery (COD) is not available.
Payments are processed through the payment methods and payment service providers made available during checkout.
An unpaid, failed or incomplete payment does not create a fulfilment obligation for STUMPAGE.
Where payment is not successfully completed within the applicable payment/order window, the order may be cancelled.
8. Order Cancellation
Customer-requested cancellation before dispatch
You may request cancellation of an order before it has been dispatched.
If STUMPAGE accepts the cancellation, the amount paid for the cancelled order will be refunded.
Cancellation after dispatch
Once an order has been dispatched, it cannot ordinarily be treated as a simple pre-dispatch cancellation.
Any subsequent return or refund request will be handled under our Refund & Return Policy and applicable law.
STUMPAGE may also cancel an order in the circumstances described in these Terms.
9. Shipping and Delivery
STUMPAGE currently uses third-party logistics and shipping providers to fulfil orders.
Our current estimated fulfilment timeline is:
- Dispatch: generally within 1–2 business days after successful payment and order processing.
- Transit: generally approximately 5–7 days, depending on destination and logistics conditions.
- Overall estimated delivery: approximately 6–9 days from order processing.
These are estimated timelines and not guaranteed delivery dates.
Actual delivery may vary because of factors including destination, courier operations, weather, public holidays, transportation disruptions, address-related issues and other circumstances outside our reasonable control.
We will make reasonable efforts to assist with delivery-related issues.
10. Delivery Information and Customer Responsibility
You are responsible for providing accurate and complete information necessary for delivery, including your:
- name;
- telephone number;
- email address, where required;
- shipping address; and
- other information reasonably necessary for fulfilment.
If inaccurate or incomplete information causes a delivery problem, STUMPAGE may need to work with you and the relevant logistics provider to resolve it.
This does not limit STUMPAGE’s responsibility where a delivery issue is caused by STUMPAGE or its fulfilment arrangements.
11. Returns and Refunds
Our Refund & Return Policy explains the circumstances and process applicable to returns and refunds.
As a general commercial policy, STUMPAGE does not offer returns or refunds solely because a customer has changed their mind or no longer wants the product, subject always to any rights that cannot lawfully be excluded under applicable law.
Eligible situations may include:
- products damaged during transit;
- incorrect products delivered;
- verified manufacturing defects;
- material differences between the product supplied and what was represented; and
- other circumstances in which a remedy is required under applicable law.
Where an eligible claim is verified, the applicable remedy will generally be return and refund rather than a general exchange or replacement programme.
Please refer to our Refund & Return Policy for the applicable reporting periods, evidence requirements, return process and refund procedure.
12. Reporting Product Issues
To help us investigate an issue promptly:
Transit damage
Visible transit damage should generally be reported within 48 hours of delivery.
Wrong product
A product received in error should generally be reported within 7 days of delivery.
Manufacturing defect
An apparent manufacturing defect should generally be reported within 7 days of delivery.
We may request photographs, videos, order information or other reasonable evidence to assess a claim.
For an approved eligible claim, STUMPAGE will handle applicable return shipping costs in accordance with our Refund & Return Policy.
These time periods do not limit any consumer rights that cannot lawfully be excluded or restricted.
13. Natural Wood and Product Care
STUMPAGE products are made from natural wood and may therefore have individual characteristics that distinguish one piece from another.
Natural variation in grain, colour, tone, knots and texture should not automatically be treated as a defect.
Products should be used for their intended purpose and handled with reasonable care.
Where specific care instructions are provided with a product or on its product page, those instructions should be followed.
Damage caused by misuse, improper handling, unauthorised modification or use outside the product’s intended purpose may not qualify for a defect-based refund, subject to applicable law.
STUMPAGE does not provide a blanket lifetime warranty or general crack-free guarantee unless a specific product is expressly covered by a separate written warranty.
14. Refund Processing
Where a refund has been approved:
- the product may need to be returned and received by STUMPAGE;
- the returned product may be inspected before the refund is processed;
- STUMPAGE normally initiates an approved refund within 3–5 business days after receipt and inspection; and
- the refund is normally made to the original payment method, subject to the processing timelines of the relevant payment provider or financial institution.
The actual time taken for the refunded amount to appear in your account may depend on the payment provider or financial institution.
15. Intellectual Property
The STUMPAGE name, brand identity, logos, product photography, written content, graphics, designs, website content and other original materials made available through the website are owned by or licensed to STUMPAGE unless otherwise stated.
You may access and use the website for personal and lawful shopping purposes.
You must not reproduce, modify, distribute, commercially exploit or otherwise use STUMPAGE’s protected content without appropriate permission.
16. Website Availability and Content
We aim to keep the STUMPAGE website accurate, secure and available, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may update, modify, suspend or discontinue parts of the website where reasonably necessary for maintenance, improvements, security or operational reasons.
We may also correct errors or update information where necessary.
17. Fraud, Abuse and Unlawful Activity
STUMPAGE may investigate and take appropriate action where an order, account or transaction reasonably appears to involve:
- fraudulent payment activity;
- materially false information;
- deliberate misuse of return or refund processes;
- repeated abusive behaviour;
- unlawful activity; or
- attempts to compromise the website or its systems.
Any action taken under this section will be subject to applicable law and will not be intended to restrict legitimate consumer rights.
18. Privacy
Personal data collected and processed through the STUMPAGE website is handled in accordance with our Privacy Policy.
The Privacy Policy explains the categories of personal data we collect, how we use it, the service providers involved in processing or fulfilment, retention practices and applicable privacy rights.
Placing an order does not by itself constitute consent to receive promotional marketing communications.
19. Consumer Rights and Applicable Law
These Terms are intended to operate consistently with applicable laws and regulations governing consumer transactions and e-commerce in India.
Nothing in these Terms is intended to exclude, restrict or waive any consumer right or legal remedy that cannot lawfully be excluded, restricted or waived.
Where applicable law provides a consumer with rights or remedies that differ from these commercial terms, the applicable law will prevail to the extent of the inconsistency.
20. Grievances and Customer Support
For questions, order-related assistance, returns, refunds or complaints, please contact STUMPAGE through:
Email: hello@stumpage.in
Customers may also contact STUMPAGE through the official STUMPAGE WhatsApp support channel where available.
STUMPAGE handles customer grievances directly through its customer support channels and will maintain an appropriate grievance redressal mechanism in accordance with applicable law.
21. Changes to These Terms
STUMPAGE may update these Terms from time to time to reflect changes to our business, products, website, policies or applicable legal requirements.
The latest version will be published on this page with its updated date.
Changes will generally apply prospectively and will not ordinarily alter rights or obligations that have already arisen from a completed transaction, except where required by law.
22. Governing Law
These Terms are governed by the laws applicable in India.
Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable consumer-protection law.
Where a dispute cannot be resolved directly with STUMPAGE, either party may pursue remedies available under applicable law and through the appropriate legal or consumer forum.
23. Contact
For questions regarding these Terms, orders, returns, refunds or other customer-support matters:
STUMPAGE
Email: hello@stumpage.in
Website: stumpage.in
Last updated: 8 October 2026