Refund & Return Policy

Last updated: 7 September 2026

At STUMPAGE, we want you to feel confident about what you bring into your home. If something isn’t right with your order, we’re here to help.

1. Returns

STUMPAGE does not accept returns or refunds for change-of-mind reasons. A return will not be accepted simply because you:

  • Changed your mind
  • No longer need the product
  • Selected the wrong product or size
  • Have a personal preference issue

Returns are accepted only where a product arrives damaged in transit, is the wrong product, has a manufacturing defect, is materially different from what was ordered or described, or where a return is otherwise required under applicable consumer law. These situations are covered in the sections below.

2. Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery.

Please send:

  • Your order number
  • Clear photos of the damaged product
  • Clear photos of the packaging
  • Photos or video showing the condition of the package when received, if available

If the transit damage is verified, STUMPAGE will accept the return and issue a refund in accordance with this policy.

STUMPAGE will cover the applicable return shipping cost for a verified transit-damage claim.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification:

  • STUMPAGE accepts the return.
  • STUMPAGE issues a refund.
  • STUMPAGE covers the applicable return shipping cost.

4. Manufacturing Defects

We stand behind the quality of our products.

If you believe your product has a manufacturing defect, contact us within 7 days of delivery with your order number and clear photos or video showing the issue.

After review and verification:

  • STUMPAGE accepts the return.
  • STUMPAGE issues a refund.
  • STUMPAGE covers the applicable return shipping cost.

5. Natural Characteristics of Wood

STUMPAGE products are made from natural wood.

Each piece can have its own:

  • Grain pattern
  • Colour variation
  • Texture
  • Small knots or natural marks

These variations are natural characteristics of wood and are not considered defects.

They are part of what makes each piece individual.

6. Products Not Eligible for Change-of-Mind Returns

STUMPAGE does not offer change-of-mind returns. For clarity, a product will not be accepted back on a change-of-mind basis if it:

  • Has been used
  • Has been damaged after delivery
  • Has scratches, stains, or other signs of use
  • Has been modified or altered
  • Is missing parts or accessories
  • Is returned in a condition that prevents it from being resold

This section applies only to change-of-mind requests. It does not limit your rights where a product is defective, damaged in transit, incorrectly supplied, materially different from what was ordered or described, or otherwise covered by applicable consumer law.

7. Order Cancellation

You may request cancellation before your order is dispatched.

If the cancellation is accepted before dispatch, we will initiate a full refund of the amount paid.

Once an order has been dispatched, it can no longer be treated as a cancellation request and will instead be handled under our applicable return policy.

8. Refunds

Once a returned product has been received and inspected, an approved refund will normally be initiated within 3–5 business days.

Refunds will generally be made to the original payment method used for the order.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

For verified transit-damage, manufacturing-defect, or wrong-product cases, an eligible refund is issued after the returned product has been received and inspected. Any applicable refund will include the eligible amount paid for the product and applicable shipping charges as determined during the resolution of the claim.

9. Delivery & Dispatch

Orders are generally processed and prepared for dispatch within 1–2 business days.

After dispatch, delivery usually takes approximately 5–7 days, depending on the destination and carrier.

This means the estimated overall delivery time is approximately 6–9 days from the date of order.

These are estimated delivery times, not guaranteed delivery dates. Delivery can take longer in some locations or during circumstances outside our reasonable control, such as carrier delays, extreme weather, public holidays, or other force majeure events.

10. How to Request a Return or Refund

To request a return or refund, contact us with:

  • Your name
  • Order number
  • Product name
  • Reason for the request
  • Relevant photos or video, where applicable

We will review the request and provide the next steps. Eligible cases are handled through return and refund.

Contact: contact.stumpage@gmail.com

11. Our Commitment

We will review every genuine return and refund request fairly.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection law.

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